How do I contact you or make an appointment?

You can either call on 020 8274 2578 / 07920 062142 or send an email to

Feel free to leave a message on the confidential answer phone service. You are welcome to call with any questions/queries that you may have for a brief discussion on the phone. More in depth discussion of your difficulties will happen if you decide to come for an assessment.

What will happen next?

Following a brief discussion to check that the service is broadly suitable to meet your needs you will be offered an appointment to come for a psychology assessment. The service will not offer to see individuals for any issue that we believe to be out of our area of competence/expertise.

What will happen at the first appointment?

You will meet with a clinical psychologist for one hour for an initial assessment session. This will involve talking about the difficulties that are concerning you, at a pace that feels comfortable for you and starting to think about whether psychological therapy sessions could help you. If the outcome of the assessment session is that therapy could be helpful then you will be offered sessions. It is your decision as to whether you wish to accept this offer. There will be no ‘hard sell’ and you will not be pressured in any way, that would not be considered professional conduct for a clinical psychologist.

Is what I tell you confidential?

Yes. The only exception to this would be if there were significant concerns about you harming yourself or somebody else. If this were the case, as much as is possible, it would be discussed with you about involving other professionals in your care to help you.

How do I pay for sessions?

Fees are payable at each session. Or, if a contract of a block of sessions is agreed with you, you can make monthly payments if you find this more convenient.

How many sessions will I need?

This is a very difficult question to answer as it completely depends on the individual and their difficulties. Some people have a short –term intervention e.g. 8-12 sessions and other people need longer to think about their difficulties and find ways to manage.

It seems very expensive compared to seeing a counsellor or psychotherapist, why is this?

Clinical Psychologists are highly trained mental health professionals, the basic training process takes an average of 8-9 years. Some clinicians then have additional qualifications on top of this basic training. They are trained to offer ‘evidence based’ treatments, which means that the input you receive will have been shown to provide effective outcomes and help for people with the difficulties that are being experienced.

Do you also work with children and teenagers?

Yes.  The service works with ‘young adults’ who are struggling with similar difficulties as the adult that we see.  We are happy to see young people from the age of thirteen upwards.

What I am struggling with is not on the list of difficulties that you treat, can you still help me?

The list of difficulties that our service treats is not exhaustive and we may still be able to help. You are welcome to call for a brief discussion to see whether an assessment session could be helpful.

I feel like something is wrong but I don’t know what it is, can you still help?

You do not have to know what is wrong before you call our service. Sometimes people are aware that something is ‘not right’ but they don’t know exactly what is ‘wrong’. It is the job of the clinical psychologist to help you make sense of your difficulties in the assessment session.

I feel very nervous about talking about my difficulties…

It is very common to feel anxious or nervous before meeting with someone to talk about your difficulties for the first time, this is to be expected. You will be put at ease as much as is possible and the sessions will be paced to suit you. You do not have to talk about anything that makes you feel very uncomfortable if you do not want to and this will be respected.

How do I know if my health insurance will cover my fees?

This is a discussion that is best held between yourself and your health insurance company. Quite often, depending on the company, they will offer to cover fees for a fixed number of sessions. If you require more sessions, then you would need to negotiate this with your insurers or decide whether it is possible for you to fund your own sessions. Kingston Psychology Clinic will not charge you additional fees i.e. ‘top up’ or ‘administration’ fees if your insurer caps the fee for clinical psychology sessions.